Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the...
You're A Leader Now What?: The proven path to high performance leadership by Mick Spiers Have you recently been appointed to your first leadership role or are you in a position mentoring developing leaders? Are you an aspiring exceptional millennial leader who wants...
SMART Objective Setting for Managers by Irial O'Farrell Looking to make sense of objective setting, strategic goals, employee development, team competency and SMART? Then SMART Objective Setting for Managers is the book for you. Written by a manager for a...
The Manager's Dilemma by Irial O'Farrell What would you do with an extra hour in your workday? Read The Manager's Dilemma and find out. Managers tend to excel at problem-solving. Team members tend to bring problems to their managers, for a variety of reasons....
SMART Objective Setting for Managers by Irial O'Farrell Are you ready for goal-setting season? We're hurtling towards the end of the year, which means it's planning for 2022. As part of that planning you, as a manager, need to start thinking about how your team...
The Manager's Dilemma by Irial O'Farrell As a manager, do you find issues regularly landing on your desk? Issues that you know, in your heart of hearts, the team member does, or should, know how to sort out themselves? Is your own work regularly hijacked by team...
SMART Objective Setting for Managers: A Roadmap by Irial O'Farrell Objective-Setting season is fast approaching. There's a knot in the pit of your stomach. As time ticks closer to having to set objectives with your team, you can feel the knot pulsing, getting...
SMART Objective Setting for Managers by Irial O'Farrell Every year, millions of managers sit down with their staff, to set objectives for the coming year. Every year, the vast majority of those millions of managers dread the prospective of having to sit down with...
SMART Objective Setting for Managers by Irial O'Farrell If you manage teams, what frustrates you the most? If you're like most managers I've met, chances are it's the way "Johnny communicates his ideas" or the way "Chrissy keeps asking you to talk to the other...
About Featured Book: Vanilla Island by Asya Stilkova Special promotion price of 0.99$ between September 15-22, 2025 Not all dark is grey. A sensual and profound journey into the Russian soul. Dark, sensual… and unexpectedly tender. Set against the vivid backdrop of...
About Featured Book: Accidentally Hitched: A Silver Fox Boss Romance by Mia Mara When you're always the bridesmaid, never the bride… Until accidentally getting hitched in Vegas. To the silver fox you bought. For. One. Whole. Night. It started with a wild hen party at...
About Crown of Ruin: Two centuries have passed since Lenore Ashworth sacrificed herself to strengthen the cursed chains that hold the dragon god imprisoned beneath Eldermere Castle. Her statue weeps marble tears in the shadow rose garden while Thorne Ravenscroft tends...
About Featured Book: Blockchain Blessings: Turning Tech into Impact by PJ Victor Transforming Tomorrow: Where Faith Meets the Future of Technology Step into a world where ancient wisdom and cutting-edge innovation collide, forging a path to meaningful change. This...
About Featured Book: Under His Control by K.C. Crowne How do I know that my boss is obsessed with me? He nearly killed a man for touching me. When a dirt bag traps me in an elevator... I slap him out of fear. The doors open. Anatoly walks in and sees the look on my...
About Featured Book: REVENEGE by A. M. Holloway 99 cents promotion from 17-19 August, Love, Bullets, and a Second Chance — Will They Survive the Crossfire? When FBI Special Agent Micah French joins a high-risk pursuit through the streets of Tampa, he never expects the...
About Featured Book: Single Mom's Undoing by Kai Lesy I prayed for a miracle to save my little boy. God sent me three loyal silver fox alphas instead. Their price? My body. My secrets. My heart. Five years ago, I fled Blackthorn Falls... Now I’m back—broke, desperate,...
About Featured Book: Wrong Number. Right Don. by Natasha L. Black I texted the wrong number. He texted back. Now the Bratva owns me. It was supposed to be a rant to the date who stood me up. Instead, I got Sergei Volkov. Cold. Ruthless. Powerful. The kind of man you...