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FEATURED: The Complete Guide to Public Relations for SMEs by Mark D. Wells

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About Featured Book: The Complete Guide to Public Relations for SMEs by Mark D. Wells The Complete Guide to Public Relations for Small to Medium-Sized Enterprises Are you are the owner of a small to medium-sized business or a budding entrepreneur eager to carve out a niche in your business or industry sector? Are you […]

Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

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Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the book for you!!! No one likes complaints, especially from customers. What if we look […]

Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

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We use affiliate links on this website, which means that when you click a link, we may earn a commission if you place an order, at no additional cost to you.


Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the book for you!!! No one likes complaints, especially from customers. What if we look […]

Real Freedom, Why Franchises Are Worth Considering and How They Can Be Used For Building Wealth by Gregory Mohr

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Real Freedom, Why Franchises Are Worth Considering and How They Can Be Used For Building Wealth by Gregory Mohr You have the drive and work ethic… …but just don’t know how to start. Should you franchise your own business or buy into a well-known brand? Two of the roads to financial freedom are building a […]

Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

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We use affiliate links on this website, which means that when you click a link, we may earn a commission if you place an order, at no additional cost to you.


Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the book for you!!! No one likes complaints, especially from customers. What if we look […]

You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers

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You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers Have you recently been appointed to your first leadership role or are you in a position mentoring developing leaders? Are you an aspiring exceptional millennial leader who wants to change the status quo and build a different future for other […]

Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

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We use affiliate links on this website, which means that when you click a link, we may earn a commission if you place an order, at no additional cost to you.


Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the book for you!!! No one likes complaints, especially from customers. What if we look […]

SMART Objective Setting for Managers by Irial O'Farrell

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SMART Objective Setting for Managers by Irial O'Farrell Looking to make sense of objective setting, strategic goals, employee development, team competency and SMART? Then SMART Objective Setting for Managers is the book for you. Written by a manager for a manager, this book makes sense of the objective setting process and how it links to […]

Customer Escalations Management: The Golden Recipe (The ultimate guide on how to provide amazing customer service and exceptional customer experience) by Nikolaos Zormpas

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Customer Escalations Management: The Golden Recipe (The ultimate guide on how to provide amazing customer service and exceptional customer experience) by Nikolaos Zormpas Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the […]

The Manager’s Dilemma by Irial O'Farrell

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The Manager’s Dilemma by Irial O'Farrell What would you do with an extra hour in your workday? Read The Manager’s Dilemma and find out. Managers tend to excel at problem-solving. Team members tend to bring problems to their managers, for a variety of reasons. What happens when you bring a problem to an excellent problem-solver? […]

SMART Objective Setting for Managers by Irial O'Farrell

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SMART Objective Setting for Managers by Irial O'Farrell Are you ready for goal-setting season? We’re hurtling towards the end of the year, which means it’s planning for 2022. As part of that planning you, as a manager, need to start thinking about how your team members have been doing in 2021 and what they need […]

The Manager’s Dilemma by Irial O'Farrell

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The Manager’s Dilemma by Irial O'Farrell As a manager, do you find issues regularly landing on your desk? Issues that you know, in your heart of hearts, the team member does, or should, know how to sort out themselves? Is your own work regularly hijacked by team members interrupting you, to deal with their issue? […]

The Flight to Excellence by Captain William "T" Thompson

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The Flight to Excellence by Captain William "T" Thompson The Flight to Excellence makes a great gift for entrepreneurs and anyone running or starting a business. Attaining the Unattainable Is Within Our Reach. Captain William ”T.” Thompson’s accomplishments are many: US Air Force pilot, Delta Airlines captain, lawyer, award-winning businessman, and professional speaker. But Thompson […]

Short Introduction to MS Office Excel by Hicham and Mohamed Ibnalkadi

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Short Introduction to MS Office Excel by Hicham and Mohamed Ibnalkadi This book is part of a series that include MBA Core & Elective coursework taught at prestigious universities like Harvard and Wharton. The series consist of Core & Elective courses that stemmed from more than ten years of professional experience in Wall Street and […]

Automate The Boring Tasks Using Microsoft Office VBA by Hicham and Mohamed Ibnalkadi

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Automate The Boring Tasks Using Microsoft Office VBA by Hicham and Mohamed Ibnalkadi he book is part of a series that include MBA Core & Elective coursework taught at prestigious universities like Harvard and Wharton. The series consists of Core & Elective courses that stemmed from more than ten years of professional experience in Wall […]

Blockchain and Cryptocurrency by Hicham and Mohamed Ibnalkadi

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Blockchain and Cryptocurrency by Hicham and Mohamed Ibnalkadi If you are a student of management or business management, you must have come across the term ‘blockchain’ and ‘cryptography’. Have you ever thought about why businesses all over the world are going crazy about this technology? No one wants to miss the bus, and every business […]

Short introduction to MS Excel & Tips you must know about Word & Python by Hicham and Mohamed Ibnalkadi

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Short introduction to MS Excel & Tips you must know about Word & Python by Hicham and Mohamed Ibnalkadi The bundle is part of a series that includes MBA Core & Elective coursework taught at prestigious universities like Harvard and Wharton. The series consists of Core & Elective courses that stemmed from more than ten […]

Introduction to Econometrics by Hicham and Mohamed Ibnalkadi

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Introduction to Econometrics by Hicham and Mohamed Ibnalkadi Econometrics is the application of statistical techniques to comprehend economic issues and test theories. Without evidence, economic theories are mere ideas and might have no bearing on reality. Econometrics is a set of tools that can be used to prove a theory with real-world data. Econometrics is […]

The Art and Science of Real Estate Negotiation by Gabrielle Dahms

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The Art and Science of Real Estate Negotiation by Gabrielle Dahms The Sky’s the Limit! The Art and Science of Real Estate Negotiation addresses a practice that is indispensable to real estate success: negotiation. Negotiation principles and fundamentals affect real estate buyers’, sellers’, and investors’ results. Read this book and be(come) a powerful real estate […]

SMART Objective Setting for Managers: A Roadmap by Irial O’Farrell

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SMART Objective Setting for Managers: A Roadmap by Irial O'Farrell Objective-Setting season is fast approaching. There’s a knot in the pit of your stomach. As time ticks closer to having to set objectives with your team, you can feel the knot pulsing, getting bigger. It has to be done but what’s the point? Unfortunately, this […]